Problem Identification
ServerAssist's detailed and comprehensive monitoring means that the vast majority of problems encountered when running a modern network are detected.
Resolution Approach
Typically, ServerAssist does not try to automatically resolve the problems it detects, since in most cases, the
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handle critical situations quickly and effectively
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resolution cannot be automated. For example, if a file server is running low on disk space, simply deleting the oldest files, or the largest, is rarely the correct approach.
Scripted Actions
For situations where it is appropriate to automate
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a response, the ability to run scripts and custom programs gives complete flexibility, allowing any action to be carried out, without user interaction.
Notifications
Where human intervention is required, or considered prudent, e-mail notifications allow network administrators to be instantly notified of issues, the moment they arise.
Support for pager and SMS gateways ensures that staff who are not currently on site are also kept informed.
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