Active Responses - Introduction

ServerAssist’s active response processing allows you to reply to a notification message about a monitored incident and either change the configuration for the monitored system or perform actions on the monitored system. For example, if you received an e-mail about an entry in an event log, you could reply and have ServerAssist add a filter to prevent future notifications of that event. Alternatively, if you received an e-mail stating that a service had failed, you could reply to the message, and get ServerAssist to restart the service.

The possible commands include report requests, configuration changes and system information.

Note that this functionality is not intended to replace the ServerAssist console or other system management tools, but rather is to be used when direct access to the monitored network is not possible, such as when providing out-of-hours remote support, and access to e-mail is available via a mobile phone or similar portable device.