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The message processing settings control how the operations server
connects to a mail server to poll for active response messages, and
how those messages are processed.
Mail Server
The operations server can query either a Microsoft Exchange
server or a POP3 server for messages. The messages must be delivered
to the Inbox - there is no capability to search sub-folders in the
message store.
Message Validation
The mail server is typically publically accessible, in that
messages can be sent to it from external sources. While it is
recommended that the corresponding e-mail address is not disclosed
to third parties, a number of security options are available to
prevent unauthorised use of the active response functionality.
Message Types
Depending on an organisation's policies, it may not be
appropriate to allow all types of message to be processed.
Message Store
If a dedicated mailbox is allocated to the active response
processing, any other messages, such as those broadcast to all
users, will be found in the Inbox, but not processed by the active
response processing. In this case, to avoid unnecessary messages
being stored, ServerAssist can be configured to delete any
unrecognised messages.
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