Responses - Introduction


ServerAssist can respond in a number of different ways when a monitored incident occurs on a server. Responses can be a combination of notifications and actions taken on the server itself, triggered when a monitored incident occurs. Scheduling flexibility allows different actions to be carried out based on the time and day of the incident. Note that a single monitored incident can have multiple response actions associated with it.

The supported response actions are:

  • Log to the internal alert list
  • Log to the Windows Application event log
  • Send an HTML-formatted e-mail to one or more e-mail addresses
  • Send a text-only e-mail to one or more e-mail addresses
  • Run a program or script
  • Start, stop or restart a service
  • Restart or shut down the computer
  • Send an SNMP trap
  • Log to a syslog server

A condition can be applied to an individual response action, allowing incident-specific responses.

The text used when logging to the alert list, the Windows application log or a syslog server can be customised if required, and both the subject and body of text and HTML-formatted e-mails can also be customised. When sending a text-based e-mail, a large message can be split into several smaller messages; useful when the ultimate destination for the message is a handheld device such as mobile phone or pager.