Support Change History

Overview

Version 8.0 is an enhancement and maintenance release.

Enhancements

• The Foundation taskpad has been re-ordered to better use the space.
• The Managed Systems folder can now show all systems in one view.
• Improved support for SSL certificate validation, with override options.
• Additional diagnostics have been added for alert list and event log digest scheduled reports that cannot generate complete information.
• The System polices have been improved and corrected. A unit change from MB to % for Linux and Synology disk space, and groups added for related OIDs.

Changes

• The "preserve existing configuration" option in the Infrastructure Definition wizard has been split into three parts for managed networks, scheduled reports and policies.
• Partial configuration for a discovered system is now reported as warning, not success.
• The alert details filter box now defaults to partial text matches.

Fixes

• Resolved a potential crash when running event log digest and alert list reports.
• Resolved a potential crash when starting the console on a freshly-installed system.
• Alert deduplication now works as expected in all scenarios.
• It is now possible to drill-down from the Network Overview report to the failed services for a Linux computer.
• Resolved a potential crash when items in the console are re-ordered and then deleted.
• Re-allocating colours to items on a performance chart now works as expected in all scenarios.
• Discovered Systems with IP-based names are now sorted correctly.
• Published performance charts with no value table no longer contain invalid markup.
• Connecting via a gateway to a computer on the same subnet no longer generates an error message.
• If a performance policy is configured for auto application, it is now reported as part of discovered system auto-configuration results.
• Instrumentation support is now included when installing the agent manually using the supplied MSI file.
• When enabling "send by email" for Reporting Suite via the Infrastructure Definition wizard, the output for the daily and weekly reports is now updated correctly.
• Data store recovery now does a full load of the database when a previously failed connection to an external data store is available again.
• Dynamic load management no longer activates if the delay is due to data store maintenance.
• The Discover and Connect wizard now correctly handles duplicates when scanning a computer with multiple IP addresses configured.
• The Rapid Setup wizard mail server page now auto-reconfigures if the email address on preceding page has changed.
• Additional services are ignored for failure purposes on Server 2016/2019 and Windows 10.
• The Key Indicators no longer reports a memory load of -1 under some circumstances.
• The Copy Configuration wizard now copies log file monitoring response correctly.

Overview

Version 7.9 is a feature and enhancement release.

Features

• The Infrastructure Summary wizard now supports generating a complete reporting suite.
• The reporting suite reports are made available via the publisher, with the option to send the daily and weekly reports by e-mail as well, and include:
  1. several overviews of the current situation, updated every 10 minutes throughout the day.
  2. a daily summary of the whole network infrastructure.
  3. the alerts generated during the previous day, with one report for each type of alert.
  4. important events logged during the previous day, split into security issues and system problems.
  5. a weekly analysis of the monitoring structure, highlighting any issues with the configuration.

Enhancements

• The publisher now allows reports to be arranged into groups, rather than all at one level. A group can contain both reports and sub-groups.
• The New Scheduled Report wizard has improved support for creating composite reports.
• Scheduled reports now allow different output descriptions to be used for each output type.

Changes

• The dual configuration of availability monitoring for agentless systems and of restart monitoring for all systems has been removed. All availability and restart monitoring is now configured only at the individual system level.
• The responses that were previously configured centrally from within the console at Administration -> Discovered Systems -> System Monitoring are no longer used. Note that centralised management of responses for availability and restart monitoring is still available, and is now handled via the overall infrastructure definition or via one or more custom policies. For a typical configuration, where responses are managed via the infrastructure definition, no configuration changes will be required. If your configuration currently uses different response actions for central and system-level availability or restart monitoring, please contact technical support before carrying out the upgrade.

Fixes

• Resolved a potential security vulnerability in the publisher.
• Resolved an issue whereby if an external database was configured but not available, data collected up to the point that the external database subsequently became available again could potentially be lost.

Overview

Version 7.8 is a maintenance release.

Enhancements

• The management server will now automatically reduce the monitoring frequency if it detects that it is operating in a resource-constrained environment.
• Additional logging capabilities are now supported by the configurator tool.
• Added support for non-validated secure WinRM connections, where the server certificate is only used to encrypt network traffic.
• Added support for monitoring agentless Windows via WMI only, or via WMI and RPC as appropriate.
• Improved compliance with RFC 2821 when sending e-mails.

Fixes

• When clearing the maintenance state using the Process Discovered Systems wizard, if the system was not in maintenance, it no longer gets marked as 'maintenance state updated'.
• When scanning systems defined by an Individual Systems managed network, the discovered systems are no longer added and removed on alternate scans.
• If a discovered system has blanket response suppression in place, adding suppressions for individual incident types and response actions no longer removes the suppression for other incident types and response actions.
• The 'Override Display Name' option for a discovered system is now preserved across network scans.
• When using an active response request with the 'Embedded' option to generate a scheduled report which is configured to attach a file when outputting via e-mail for a report and is configured for output type dependent interactivity, the generated report no longer sent with interactive features enabled.
• The Network Overview report now rounds disk space percentages using the same method as other reports.
• Disk space is now correctly reported for agentlessly-monitored Windows systems when the actual available disk space is zero bytes.
• When authenticating to Windows systems as Domain\Username or Username@Domain, the authentication works as expected.
• The publisher now shuts down quickly when requested.
• Resolved a potential race condition in the management server.
• Resolved an issue that would cause a fatal error when sending an SMS message via a GSM modem.

Overview

Version 7.7 is a feature release.

Features

• The ability to put one or more systems into "maintenance mode" that suppresses responses for a period of time and then automatically re-enables them once the period ends has been added. It is possible to set up a blanket suppression for all systems, remove all current suppressions, or to individually select the systems, monitored incidents and response types that will be suppressed. .

Enhancements

• The console now integrates with ServerInternals, our companion product that provides real-time system information and diagnostics. A Diagnose menu option has been added to Windows systems that automatically starts the ServerInternals application with the correct credentials and connection method.
• Improved the accuracy of CPU load measurements for the agent.
• Improved the speed of an initial connection from the console to an agent that is connected via a TCP port.
• Rendering improvements to the Network Overview report.
• Reduced the instantaneous load on the data store when starting a management server that monitors a large number of systems, or when adding multiple systems to the monitoring configuration for a management server.
• All executable images are now dual-signed with both SHA1 and SHA256 signatures.
• Added an auto-sort option to the console for all the managed system sub-nodes, with the further ability to sort applications by type then description.
• Removed the need to place quotes around system and scheduled report names when referencing them in active response messages.
• An interactive event log report sent by active response processing now includes the five filter checkboxes at the top.
• A new custom program to monitor if a file has been modified within a set time period is included in the resource kit.

Fixes

• It is now possible to use an active response message to update thresholds in response to a notification about a performance item crossing a threshold.
• When updating a policy to add a performance chart grouping, the associated performance items are modified as expected.
• When an agent-monitored system transitions from available to unavailable and then back to available, it is now possible to update the related alerts using the links in the notification message.
• When applying a policy to an SNMP-manageable system, the management server no longer examines the whole OID tree if not required.
• When setting an explicit key indicator threshold via an active response link, the threshold updates on the target system as expected.
• When editing a managed network to remove application monitoring, monitored applications are now removed the next time the managed network is scanned..
• When configuring the monitoring for an agent-monitored system within an individual systems managed network, it is now possible to scan agents that do not respond to pings, but are on the network.
• When adding an application that is a duplicate of existing monitoring, the Process Discovered Systems wizard now warns of this fact in all applicable scenarios.
• The Infrastructure Definition wizard now creates the correct response actions if only the monitoring notifications aspect is selected.
• Resolved a scenario whereby a connection to an operations server, management server or agent that failed due to a network error would be incorrectly logged as an authentication failure.
• Removed the possibility of reports being duplicated in the publisher if the connection to the publisher times out when a report is being published.
• The web interface now correctly describes all availability and restart alerts.
• Custom monitoring programs that produce no output no longer log a message to the event log.
• A managed network scan now always assesses agent upgradability when scanning for agents, not just when the option to determine deployability is enabled.

Overview

Version 7.6 is a feature release.

Enhancements

• Performance charts can now display each individual performance item on independent, auto-scaling charts, with one item per chart. Alternatively, several items can be grouped together, either automatically based on the data, or explicitly based on a manual configuration. To allow trend comparison across multiple items, the previous method of including all items on a single chart is still supported.
• Improved support for Server 2016.
• Cosmetic improvements to performance charts.
• System descriptions do not include the text "64 bit" for 64 bit systems. Only 32 bit systems are labelled with the processor architecture.

Fixes

• Removed a memory leak in SNMP trap processing for the operations server.
• Fixed a potential crash in SNMP trap processing.
• Updating a label in a policy now correctly updates the labels on target systems when the policy is applied.
• Improved the method whereby the uptime is determined for agentlessly monitored Windows systems.
• Fixed an issue whereby a response action with a condition would be logged as not processed successfully, when it was not processed due to a condition applied to the response action.
• Prevented multiple restart notifications from being generated for situations when a system is restarted again shortly after start-up.

Overview

Version 7.5 is a maintenance release.

Enhancements

• Added support for sending SMS messages via a network-addressable GSM modem.
• Linux monitoring now supports elliptical curve and OpenSSH private keys
• Additional configuration elements analysed by the configuration analyser
• Added automatic service exclusion support for Windows 10 and Server 2016.
• Performance improvements when monitoring Windows event logs

Fixes

• Fixed a memory leak when processing SNMP devices.
• Fixed a memory leak when processing Linux systems via SSH.
• Removed a potential deadlock for monitored agentless systems.
• Performance improvements when monitoring SNMP devices with large OID trees.
• Reliability improvements when monitoring Windows systems using WinRM.

Overview

Version 7.4 is a maintenance release.

Enhancements

• The caching for the overview reports performs better in high load situations.
• The web interface loads more quickly in situations where one or more of the monitored systems are not available.
• An IP range managed network scan that covers a system with multiple IP addresses now adds the systems once only, not once per IP address.
• The web interface now uses any styling changes set by the personaliser.
• Reliability improvements when using the gateway to access systems that are not directly reachable.
• Reduced collection time for SNMP OIDs that are converted to a rate.
• Performance improvements for the console when connecting to a remote operations server over a low bandwidth link.
• The gateway now uses significantly less CPU when transferring large payloads.
• Response time improvements for the publisher when listing a large number of reports.

Fixes

• System-level availability and restart monitoring now work correctly regardless of the settings for the corresponding central monitoring.
• A scan of a managed network of individually-configured systems now operates as expected when a managed system is subsequently excluded, rather than removed from the managed network.
• The operations server deletes historic alerts relating to network connectivity and SNMP trap monitoring.
• Graph images are now populated when sending a dashboard report for a system using active responses.
• Removed a potential crash when collecting agentless performance data via DCOM.
• Resolved an issue whereby monitoring of a Linux system via SSH could hang.
• Other reliability, performance and usability fixes.

Overview

Version 7.3 is primarily a maintenance release.

New Features

• Restart monitoring detects when a system is restarted. Where available, the reason for the restart is included in the corresponding notification.
• Added the ability to use a custom program to fully specify individual systems to be scanned.

Enhancements

• Additional coverage for the configuration analyser.
• Key system information is now displayed on the taskpads for managed systems.
• A new smoothing algorithm provides better trend analysis for performance charts.
• Improved data store usage statistics in the Diagnostics tool.
• Better diagnostic information when scanned systems are not available due to incorrect or invalid credentials and when scanning systems that are powered down or otherwise unavailable.
• Built-in support for Python scripts when running custom programs.

Fixes

• Availability monitoring now correctly reports the time a system has been unavailable.
• The installer no longer overwrites an existing firewall rule for the ServerAssist services.
• Other reliability, performance and usability fixes.

Overview

Version 7.2 is a maintenance release.

Enhancements

• A new response action of "Post to web server" allows ServerAssist to integrate with third-party web-based notification processing services, supporting form-based and JSON interfaces.
• Added further details to the notification text generated when availability monitoring detects a system has become available to include the total time the system was unavailable.

Fixes

• Resolved an issue that could cause indefinite scanning of the event logs when monitoring a Windows system agentlessly.
• Updated internal libraries to address several security vulnerabilities related to the transmission and reception of network data using secured protocols.
• Improved the operations server's ability to reliably publish reports when uploading to a remote publisher over a high-latency link.
• Eliminated some incompatibilities for the web interface when using the latest browsers.
• Other reliability, performance and usability fixes.

Overview

Version 7.1 is primarily a maintenance release that also adds a few minor enhancements.

Enhancements

• Improved the performance of the HTML report publisher display when handling very large numbers of reports.
• Added the ability to limit the top-level folders and the systems types within the Managed Systems node in the console to only display relevant sections.
• Improved the user interface when adding multiple files to the internal MIB catalogue.

Fixes

• Resolved an issue where reports would not be displayed for some console and agent time zone configurations.
• When automatically installing the MBSA risk analysis tool, the agent now ensures the tool is run immediately after installation, and does not wait until the next scheduled time.
• Corrected a timing issue that would sometimes prevent services shutting down cleanly.
• Improved the ability to deploy agents to very busy and contended systems.
• Addressed a variety of problems with the processes list for Windows systems.
• Other reliability, performance and usability fixes.

Overview

Version 7.0 introduces new features and enhancements, and provides some fixes.

New Features

• The alert list report can be filtered by type and text contents. This allows a report to focus on one area of monitoring, for example service failures or availability changes.
• The event log report has ability to use its own filter set. This allows reports to be created that highlight specific areas of concern, for example application crashes or SQL Server authentication failures.
• A new type of managed network allows individual systems, with all connection details and credentials independently specified for each system, to be monitored.
• Service monitoring for Linux is now supported. This monitors all installed services in the same way as Windows services.
• File contents monitoring provides the ability to monitor any text-based log file for keywords. Log files that are created periodically (such as generated by a web server) and log files that are "re-used" (such as created by SQL Server) are both supported.
• Event log filters can be configured to expire at a set date and time. This can be used to effectively filter out a temporary problem that may take a while to resolve, but for which monitoring is still required in the long term.
• Active response message processing, mail server monitoring and mail infrastructure monitoring can now send and collect messages directly from Exchange servers.
• When monitoring the security assessment of a Windows system, the agent can now carry out an automatic unattended install of the Microsoft Baseline Security Analyzer by downloading the appropriate package from the Microsoft web site or from a local share.
• TCP-based server monitoring allows monitoring of any system that responds to inbound TCP requests. Overall availability and a returned text banner can both be monitored.

Enhancements

• Monitoring failures (where for technical reasons it was not possible to carry out the monitoring, rather than carrying out the monitoring and detecting an issue) are notified every few hours, not just once at the time of the failure.
• When exporting a scheduled report as a file, the output can now be a full web archive, an HTML page or a simple HTML fragment.
• Mail infrastructure monitoring, where a message is sent between two mail servers and the round-trip time assessed, is now easy to configure using an individual systems managed network.
• When requesting a report via active response processing, the report output option defaults to embedded if not specified.
• New MIBs for Eaton and Emerson UPSs added to MIB library.
• The central MIB catalogue is now managed by the operations server and can be updated using remotely connected consoles if required.
• Custom programs, used for bespoke monitoring, managed network generation or scheduled report customisation can be passed sensitive parameters, such as passwords, without exposing those parameters as plain text in the user interface.
• Availability monitoring can be configured to suppress "system available" notifications.
• A new Synology policy enables monitoring of processor load, memory, disk space, network traffic and disk temperatures.
• The default e-mail and mobile phone numbers, obtained from Active Directory and used for scheduled report and response configuration, can be overridden in the console if required.
• Custom programs can specify an "executable" of a text file, and the result is simply the contents of the text file.
• Added support for TLS connections when monitoring POP3 mail servers directly and using POP3 mail servers as part of mail infrastructure monitoring.

Fixes

• Improved the security of the communication between ServerAssist components.
• The installation routine no longer adds firewall exceptions to the Public profile.
• When overriding the appearance of the dashboards on an Infrastructure Summary report, the appearance is correctly set by the report definition.
• The configuration analysis section of the Infrastructure Summary report no longer references discovered systems not included elsewhere on the report.
• Improved the processing of report templates that include UTF-8 BOMs.
• Policy application of performance items no longer updates performance items to be included on the default report if they were previously configured as excluded.
• The event log filter wizard no longer permits adding event log filters to policies that are not configured for event log monitoring.
• Resolved an issue where the intra-page links between dashboards on the Infrastructure Summary report were not correct.
• Other performance, reliability and usability fixes.

Overview

Version 6.8 introduces new features and enhancements, and provides some fixes.

New Features

• When monitoring performance items, dynamic thresholds can be used to identify "unusual" changes in performance values. For example, free disk space dropping from 30GB to 20GB in a few minutes on a 50GB disk is not a problem per se, but probably merits investigation.
• The console can use the operations server as a proxy for all connections. This allows full remote management using integrated mode when a direct connection from the console to the managed systems is not possible. Together with ServerAssist's Gateway, this allows secure management of the whole ServerAssist infrastructure from anywhere, using the rich interface of the console, but connecting over a simple HTTP connection.

Enhancements

• The systems included on a scheduled report can be limited to those from a single managed network.
• The systems to be scanned when analysing a managed network can be determined by the output from a custom program.
• If the required Windows Roles and Role Services are not installed, the installation program can add them as part of the installation process.

Fixes

• Resolved a problem whereby system policy changes were not processed if pending operations were not enabled.
• Custom monitoring using a PowerShell script now runs the 64-bit version of PowerShell on 64-bit systems.
• Changes to a serial number made via the system's main property sheet are now stored correctly.
• Custom monitoring programs that cannot be located now generate a diagnostic entry to the Windows event log.
• Formatting improvements to the alert list report.

Overview

Version 6.7 is primarily a maintenance release, with one enhancement.

Enhancements

• The managed network scan result report now includes a differences section, identifying the changes since the last scan.

Fixes

• Resolved a memory leak when processing responses.
• Addressed a crash when running the agent on Windows 2000.
• The 'mark as viewed' link in the report publisher did not always work as expected.
• Corrected the HTML formatting in active responses key indicator thresholds page.
• WinRM-monitored computers can now be shut down and restarted from the console and as a response action.
• Corrected the narrative for the infrastructure summary report.
• Added details of any failed systems to the narrative for the alert list and event log monitoring digest reports.
• The reported expiration date for monitored SSL certificates was a day out.
• Improved the managed network scan result report when a scanned system has multiple IP addresses.
• Other minor fixes and improvements.

Overview

Version 6.6 is a feature and fix release.

New Features

• A new Publisher allows reports generated by the operations server to be made available to a wide audience. Reports generated by the operations server can be sent to the local publisher, or a remote publisher either within the corporate network or hosted externally, where they can be viewed by users who do not have direct access to the core ServerAssist systems.

Enhancements

• Reports generated in response to an active response message can be sent as embedded HTML or as an attached file.

Fixes

• Resolved an issue that could cause the operations server to terminate if the custom program library was not configured.
• Corrected an issue where duplicate discovered systems would be listed when scanning a Windows domain.
• Improved identification of Server 2008 systems.
• Corrected the HTML for generated composite reports.
• SSL support when monitoring web servers has been re-enabled.

Overview

Version 6.5 is a feature and enhancement release.

New Features

• A new Foundation section in the console brings together all the key aspects of ServerAssist configuration, making it possible to completely configure ServerAssist from a single taskpad.
• Agentless monitoring of Windows systems using the WinRM protocol. Since WinRM uses a single port and an HTTP transport, it is much more suited to monitoring agentlessly through firewalls than WMI over DCOM.
• Key indicator threshold values can be updated from links in notification e-mails and alert list reports.
• Event log filters can be added directly from the alert list and event log digest reports.
• Failed services can be restarted directly from links in key indicator change notification e-mails and alert list reports.
• A new Process Discovered Systems wizard makes monitoring the systems that have been discovered by scanning the network a simple and quick task.

Enhancements

• The alert list and event log digest reports can now be grouped by system.
• Improved formatting and section navigation for the infrastructure summary report.
• Formatting for dashboards on the infrastructure summary report can now use the individual system's formatting configuration or a shared one specific to the report.
• Notifications can be suppressed for key indicator changes and performance item thresholds when the system is changing to a 'normal' state.
• When generating performance charts and event log reports for systems in different timezones using the console or web interface, the times on the charts and reports are now converted to local time, rather than being shown in the timezone of the generating system.
• Individual issues identified by the configuration analyser that are not considered relevant can be excluded from subsequent analyses.
• The diagnostics tool now has the ability to move data from one system name to another, delete all data for a single system and merge performance data from multiple performance items.
• The logo customisations made by the personaliser are now reflected in the console and web interface, as well on on generated and exported reports.
• The formatted response body and active response links are now available as substitutions for custom response action text.
• Performance improvements to the processing of event logs accessed agentlessly via WMI.

Fixes

• When merging duplicate alerts, the merge processing is now sensitive to the nature of the alert, and two alerts for different event log entries or different service failures are no longer treated as duplicates of each other.
• Resolved an issue whereby discovered systems could be allocated names that were valid, but unnecessarily long.
• When applying policies, if the target system is not updated, the message for the policy now reflects this. Previously, response polices that did not update the system would be reported as having made changes.
• Automatic monitored service exclusion now correctly handles Server 2012 R2.
• Centralised data collection to databases using OLE DB providers that do not correctly report the results of database operations now work as expected.

Overview

Version 6.4 is a feature and enhancement release.

New Features

• A new Infrastructure Summary scheduled report that includes all the main information relating to the whole monitored infrastructure in once place.  .
• New Alert List and Monitored Event Log Digest scheduled reports that include alerts or monitored events from multiple systems in one report, with deduplication keeping the overall report size to a minimum.  .
• Added support for custom monitoring programs, allowing bespoke monitoring requirements to be easily integrated with the built-in monitoring.  .
• The programs, scripts and batch files used as part of custom response processing and custom monitoring can be stored centrally and copied to the relevant remote systems automatically.  .
• A configuration analyser reviews the connected systems and support services for possible improvements to the configuration.  .
• The SSL certificate for secure web servers can be monitored for imminent expiration.

Enhancements

• Significant improvements to the flexibility with which responses can be defined in policies.  .
• Scheduled reports can now be sent as attached HTML files allowing viewing in an external browser or embedded into the message for convenient viewing in an e-mail program.  .
• The Computer Summary report can now be configured to only include systems that are degraded, allowing a better focus on current issues.  .
• SNMP trap monitoring is now carried out by the operations server, providing a central reception point and automated alert transfer to the corresponding monitored system where applicable. .
• The agent now detects trigger-start services automatically and excludes them from monitoring notifications when they stop. .
• Improved performance monitoring of web servers - multiple pages and their referenced images, scripts and style sheets are retrieved for a more accurate view of the web server's response. .
• Improved detection of Server 2012 R2 and Windows 8.1 systems. .
• The Infrastructure Definition wizard allows individual aspects to be defined and updated independently. .
• Extended the Infrastructure Definition wizard to support more flexible scanning of Windows systems and scanning for applications. .
• The various components that access external web servers for monitoring, management via an internet gateway or activation can now use an HTTP, SOCKS4 or SOCKS5 proxy.

Fixes

• Improved the response time of the console when updating multiple alerts in a single operation.  .
• Resolved an issue with remote deployment over slow links.  .
• Fixed an error which prevented duplicate alert suppression. .
• Reduced memory usage when agentlessly monitoring using WMI. .
• Fixed an error when authenticating via SSH using private keys with a passphrase.

Overview

Version 6.3 is a feature and enhancement release.

New Features

• An event log digest to allow details of monitored events to be sent in one periodic message rather than as individual messages, reducing the number of notifications sent.
• Support for authenticating to Linux systems using a private key.

Enhancements

• Ability to send e-mail notifications with different priorities based on the nature of the incident.
• Scheduled reports configured for generation every few hours can now be sent on certain days and only between selected times as well as throughout the day.

Fixes

• Minor fixes and performance improvements.

Overview

Version 6.2 is a feature and enhancement release.

New Features

• On-demand licensing - systems can be licensed dynamically and billed for usage only.
• Ability to monitor discovered systems with credentials unique to a system.
• Support for scanning and automatically monitoring MySQL databases.

Enhancements

• Notification messages now include the system identifier in the from name or subject.
• Full on-the-wire encryption of all data transmitted between the ServerAssist components.

Fixes

• Resolved an issue that would cause connections via a gateway to not be processed correctly.
• Other minor fixes and performance improvements.

Overview

Version 6.1 is a maintenance release.

Fixes

• Personalisation changes now propagate to all monitored systems.
• Wildcard matching for event log filters that match on source, category or user.
• Performance enhancements for systems with many event log filters that match on details.
• Large message queues are now processed successfully.
• Revised message queue viewer tool.
• Other usability, reliability and performance improvements .

Overview

Version 6.0 is a functionality release.

New Features

• Automatic discovery and monitoring of new servers, applications and devices, deploying agents or monitoring agentlessly as required.
• Automatic configuration of all applicable systems when a system policy is updated.
• Central store of system policies, together with user-specific policies for specialised configurations.
• Local and remote consoles and web interface automatically kept in step with monitored systems.
• Links in e-mail notifications let you add event log filters, restart services and manage alerts directly from an e-mail client.
• Central management of mail server and SMS configuration for agents or management servers.
• Serial numbers automatically allocated to systems.
• Ability to fully automate all monitoring, providing complete network coverage with no manual intervention.

Overview

Version 5.4 is primarily a performance release.

• Significant speed improvements to the console and web interface when generating the status summary reports (network overview, group summary and computer summary) and aggregated information (merged alerts and events) for a large number of systems.
• Faster scanning of large networks.
• Use of Active Directory to detect servers not broadcasting their presence via the Windows browse lists.
• Improvements to the throughput of the Apply Policy wizard.
• Ability to list all connected systems, and the version of the underlying ServerAssist component used to monitor that system.
• Several other minor improvements and fixes.

Overview

Version 5.3 is a functionality and usability release.

• Rationalisation of the way key indicators and disk space are reported and configured. Contact ServerAssist support for full details.
• Support for monitoring Linux systems via SSH.
• Significant improvements to agentless monitoring of Windows systems.
• The computer summary report now allows all disks to be combined into a single column.
• Support for monitoring Dfs shares in addition to standard shares.
• Support for monitoring web servers that require authentication.
• Added the ability to merge multiple policies into a single policy.
• Improvements to application monitoring, resolving an issue where there appeared to be gaps in collected data.
• A number of other fixes.

Overview

Version 5.2 is a usability and performance release.

• Support for event log filters as part of policies, allowing multiple sets of event filters to be applied to systems quickly and easily.
• Background generation of all reports and lists in the console, improving the console's responsiveness when working with slow or remote systems.
• Significant speed improvements when updating multiple alerts.
• Performance improvements when managing ServerAssist components via an internet gateway.
• Performance improvements when using the database installed by the data store manager.
• A number of other fixes.

Overview

Version 5.1 is an enhancement release.

• A revised authentication protocol makes repeated connections to the same service more eficient.
• Improvements to the network overview report
• Improvements to the computer summary report

Overview

Version 5.0 is a functionality release.

• A new dashboard, which brings together all the key information for a server, showing core resource usage, system information and both short and long-term performance trends.
• Application monitoring for file, e-mail, database and web servers, tracking application-specific response times and availability.
• End-to-end e-mail delivery monitoring, checking that messages can be sent to, and received from, an external mail server.